TERMS & CONDITIONS
This legal notice applies to all purchases made by you through the website at www.mytingtang.com (“the Site”). The Site is operated by Ting Tang Limited (Company No.11947709), which has its registered address at International House, 24 Holborn Viaduct, London EC1A 2BN (“TingTang”).
Please read these TingTang Terms & Conditions of Sale – Consumers (referred to below as “Terms & Conditions”) carefully before ordering any of the products listed on our Site (“Products”). You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions. If you refuse to accept these Terms & Conditions, you will not be able to order any Products from our Site.
We may amend these Terms & Conditions from time to time as set out in clause 10. Every time you wish to order Products, please check these Terms & Conditions to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 28th September 2019. These Terms & Conditions are additional to, & not a substitute for, the general terms & conditions of use of the Site which can be found at Website Terms of Use & our privacy policy, which can be found at Privacy Policy.
1. Contacting us
To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. In the first instance, please email us at hello@mytingtang.com with the following information:
Products you ordered
Order date
Date received
Your name & address
You can also write to us at Ting Tang Limited, International House, 24 Holborn Viaduct, London EC1A 2BN. If you are writing to us please include the above details to help us to identify your order. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.
To contact us for any other reason, including because you have any complaints, you can contact us by telephoning 07889757361 or by emailing us at hello@mytingtang.com or by post to Ting Tang Limited, International House, 24 Holborn Viaduct, London EC1A 2BN. If we have to contact you or give you notice in writing, we will do so by email.
2. Products
2.1 Although we have made every effort to ensure that our descriptions of the Products are as accurate as possible, we cannot guarantee that your computer/device will display the images 100% as intended & the descriptions & images of the Products (including their packaging) on the Site are intended only to give a general description of the Products.
2.2 Please note that a list of ingredients & general directions for use for each of the Products are available on the Buy Now, How to Use & FAQ’s sections of the Site. However, if you have any specific medical or allergy issues, you should always seek medical advice before using the Products.
3. Eligibility to use this Site to order Products
3.1 By placing an order through the Site, you undertake to us that: a) you are purchasing the Products as a consumer, & will not resell the Products; b) you are aged 18 or over; and c) all details you provide to us are true, accurate, current & complete in all respects, that the credit or debit card you are using is your own & that there are sufficient funds in your account to cover payment of the Product(s) ordered.
4. Availability, pricing & information
All Products are offered for sale subject to availability. The price for the Products shall be the price listed on the Site on the date of your order but exclusive of delivery charges, which will be added to the total amount due & shown at the “Checkout” stage of the ordering process before you confirm your order. To check relevant delivery charges, please refer to our “Shipping & Delivery” page of the Site.
We aim for all prices listed on the Site to be correct at the time of entering the information. We shall be under no obligation however to fulfil an order for Product(s) that were advertised at an incorrect price. In the event that you order Product(s) & the price published is incorrect for any reason, we will contact you to inform you that your order has been cancelled. You will be advised of the correct price of the Product(s) & you may re-order it if you wish. If you have already paid for the Product(s), we shall refund the full amount. Should you choose to re-order at the correct price, a separate transaction will occur.
Payment must be made by the payment methods listed from time to time in the “Buy Now” & “Checkout” sections of the Site.
5. Ordering on the Site
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check & amend any errors before submitting your order to us. Please take the time to read & check your order at each page of the order process. You are responsible for ensuring the accuracy of your order.
Once you click on the “Confirm Order” button, TingTang will treat you as having made an offer & payment will be taken in order to purchase the Product(s) subject to these Terms & Conditions.
TingTang will send you an email to confirm receipt of your order. This does not mean that your order has been accepted: TingTang will then also send you an email confirming when the Product(s) have been dispatched (“Dispatch Confirmation“). It is only at the point when dispatch is confirmed that your order is accepted & a contract for the supply of the Product(s) covered by that Dispatch Confirmation is formed between us (“the Contract“).
The Dispatch Confirmation will be sent to the email address provided when you placed your order. The Contract will only relate to the Product(s) whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product(s) which may have formed part of your order until the dispatch of such Product(s) has been confirmed in a separate Dispatch Confirmation.
You should print off & retain the Dispatch Confirmation for your records. Please check that all the details on the Dispatch Confirmation are correct & contact us as soon as possible if you become aware that any of the details are incorrect.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Site, we will inform you of this by email & we will not process your order.
6. Personal Data
TingTang is registered under, & will process your personal data in accordance with, the General Data Protection Regulation ((EU) 2016/679) & the Data Protection Act 2018
Any personal data that is provided to TingTang in the course of any transaction with you shall be processed in accordance with TingTang’s Privacy Policy.
7. Delivery
Your Dispatch Confirmation will include an estimated delivery date. Occasionally our delivery to you may be affected by a Force Majeure Event. See clause 9 for our responsibilities when this happens.
The Product(s) will be delivered to the address provided when you placed your order & risk of damage to or loss of the Product(s) shall pass to you at the time of delivery to that address, even if the Product(s) have not been received by you in person. You own the Products once we have received payment in full, including all applicable delivery charges.
Any times quoted for delivery are approximate only & TingTang shall not be liable for any failure to deliver the Product(s) on the estimated delivery date.
However, if we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
we have refused to deliver the Products;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so under the above provisions, you can give us a new deadline for delivery, which must be reasonable, & you can cancel your Order if we do not meet the new deadline.
You can exercise the above cancellation rights for all or just some of the Products in your Order. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, & we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products & their delivery.
8. Cancellation & return of products
TingTang wants you to be totally satisfied with the Product(s) that it provides to you. We set out below your rights in relation to returning the Product(s).
The address for returning Product(s) to us is Ting Tang Limited, International House, 24 Holborn Viaduct, London EC1A 2BN. Please ensure you get proof of postage as we will not accept responsibility for lost or undelivered packages.
You change your mind.
As a consumer, you have legal rights to cancel a Contract during the periods set out in the table below & receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
If you wish to cancel your order & return the Product(s) to us, then provided the Product(s) remain in the same condition that you received them and, specifically, remain unopened, you may do so at any point within 14 days from the day after receiving them subject to the below. We may make a deduction from the reimbursement for loss in value of the Products resulting from unnecessary handling of the packaging by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Please note that we will only refund the standard first class delivery charges if you cancel the order within the relevant cancellation period (as set out in the table below). After this period, we are entitled to deduct the delivery charges from the amount refunded to you.
Please also note that if you requested additional services such as Next Day or Recorded Delivery, then the additional charges incurred by you for these services will not be refunded to you.
Your Contract
End of the cancellation period
Your Contract is for Product(s) that are all delivered on the same day. The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January & you receive the Product on 10 January you may cancel at any time between 1 January & the end of the day on 24 January.
Your Contract is for Products which are delivered on two or more different days. The end date is 14 days after the day on which you receive the last instalment of the Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January & you receive the first instalment of your Products on 10 January & the last instalment on 15 January you may cancel in respect of all instalments & any or all of the separate Products at any time between 1 January & the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year & you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January & the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form (see bottom of this page) on the Site. A link to the cancellation form will be included in our Dispatch Confirmation. If you use this method we will email you to confirm we have received your cancellation.
You can also email us at hello@mytingtang.com or get in touch by post to Ting Tang Limited, International House, 24 Holborn Viaduct, London EC1A 2BN. If you are emailing us or writing to us please include the following details of your order to help us to identify it:
Products you ordered
Order date
Date received
Your name & address.
If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
The Products are defective. If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, & any reasonable costs you incur in returning the item to us.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return & refund set out above. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Returning the Products to us. If a Product has been delivered to you before you decide to cancel your Contract:
then you must return it to us unopened without undue delay & in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. The returns address is Ting Tang Limited, International House, 24 Holborn Viaduct, London EC1A 2BN;
unless the Product is faulty or not as described (see above), you will be responsible for the cost of returning the Product(s) to us.
We will make any refunds due to you as soon as possible & in any event within the deadlines indicated below:
if you have received the Product: the earlier of 14 days after the day on which we receive the Product back from you & 14 days after you provide us with evidence that you have sent the Product back to us;
if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
We will refund you by the same method that was used by you to pay.
9. Our liability to you
If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you & us at the time we entered into the Contract.
We only supply the Products for domestic & private use. You agree not to use the product for any commercial, business or resale purposes, & we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
For the avoidance of doubt, nothing in these Terms & Conditions shall serve to exclude or limit TingTang’s liability in respect of death or personal injury caused by TingTang’s negligence or the negligence of its officers or employees, fraud or fraudulent misrepresentation or any other liability that cannot be limited or excluded as a matter of law.
TingTang will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (a so-called “Force Majeure Event”). If a Force Majeure Event takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you;
our obligations under a Contract will be suspended & the time for performance of our obligations will be extended for the duration of the Force Majeure Event. Where the Force Majeure Event affects our delivery of Products to you, we will arrange a new delivery date with you after the Force Majeure Event is over; and
you may cancel a Contract affected by a Force Majeure Event which has continued for more than 30 days. To cancel please contact us as set out in clause 8. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received & we will refund the price you have paid, including any delivery charges.
10. Changes to these Terms & Conditions
These Terms & Conditions may be changed by posting the amended version on the Site. Please review them regularly. If you continue to use the Site after a change has been made you are deemed to have accepted the change.
We may also revise these Terms & Conditions as they apply to your order to reflect changes in relevant laws & regulatory requirements. In such circumstances, we would contact you to give you reasonable advance notice of the changes & let you know how to cancel the Contract (in whole or in respect of the affected Products only) if you are not happy with the changes.
11. Overseas Customers
International delivery is available subject to the payment of the applicable delivery charges.
As TingTang operates within the United Kingdom, all charges shown on the Site & given in the Dispatch Confirmation are in Pounds Sterling. If you are placing an order from outside of the UK, your card issuer may convert the price of the Product(s) into your local currency.
If you order Products from our Site for delivery outside the UK, your order may be subject to import duties & taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges & we cannot predict their amount & that you will be responsible for payment of any such import duties & taxes. Please contact your local customs office for further information before placing your order.
The Site & these Terms & Conditions have been designed for use within the UK. TingTang gives no warranty, express or implied, that the Site or the placing of any order through the Site from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any sales or services not permitted under your local law are not offered to you. Furthermore, TingTang reserves the right to refuse any order at its discretion from overseas customers & it will have no obligation to provide you with any reasons for refusing an order
12. Other important terms
TingTang may, from time to time, fulfil its obligations to you through a third party. Any references in these Terms & Conditions to “we” or “us” (or similar) are references to TingTang itself or acting through such third parties, unless the context requires otherwise.
We may transfer our rights & obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms & Conditions. You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree in writing.
This Contract is between you & us. No other person shall have any rights to enforce any of its terms.
These Terms & Conditions shall be governed by & construed in accordance with the laws of England & Wales. Any disputes arising in relation to the Site, Product(s) or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England & Wales.
If any of these Terms & Conditions should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted & the remaining terms & conditions shall survive & continue to be binding & enforceable.
If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you & will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, & that will not mean that we will automatically waive any later default by you.
Headings in these Terms & Conditions are for convenience only & will have no legal meaning or effect.
The Contract formed under these Terms & Conditions supersedes all previous agreements or arrangements between you & TingTang in respect of the provision of the Product(s) & represents the entire understanding between you & TingTang in relation to the same.
13. Comments & Complaints
If you have any comments or complaints to make about purchases made through the Site please send them to hello@mytingtang.com.
This Site is operated by Ting Tang Limited (Company No. 11947709) registered office address at International House, 24 Holborn Viaduct, London EC1A 2BN.